1. Acceptance of these Terms
These Terms of Service (“Terms”) are a legal agreement between you and Asritsolutions LLC (“Asritsolutions LLC”, “we”, “us”) governing your use of the AITMS website, web platform, and iOS and Android mobile applications (the “Services”). By creating an account, downloading the apps, or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
If your organization has signed a separate subscription or master services agreement with us, that agreement controls where it conflicts with these Terms.
2. Eligibility & accounts
- You must be at least 18 years old and able to form a binding contract.
- If you use the Services on behalf of an organization, you represent that you are authorized to bind it to these Terms, and “you” includes that organization.
- You must provide accurate information and keep your login credentials confidential. You are responsible for activity under your account and must tell us promptly about any unauthorized use.
- Organizations (“Customers”) are responsible for the users they invite, the permissions they grant, and for obtaining any notices or consents required from their drivers and staff, including for location tracking.
3. The Services
AITMS provides transportation management tools including dispatch, load building, tracking, telematics and ELD integrations, onboarding, documents, billing, settlements, analytics, and AI-assisted automation. We may add, change, or remove features over time. Features labeled beta, preview, or “coming soon” are provided as-is and may change or be discontinued.
4. Mobile app license
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the AITMS mobile apps on devices you own or control, solely to access the Services. When you download the apps from the Apple App Store or Google Play, your use must also comply with the usage rules of that store. You may not copy, modify, reverse engineer, decompile, or create derivative works of the apps, except as permitted by applicable law.
5. Driving safety & compliance
Never interact with the app in a way that distracts you while operating a vehicle. Use the app only when safely parked or in a manner permitted by law (for example, hands-free or mounted operation compliant with FMCSA rules on mobile phone use).
- Customers remain solely responsible for their compliance with FMCSA, DOT, and all other transportation, safety, employment, and privacy laws, including hours-of-service and record-retention requirements.
- Routes, ETAs, and suggestions are informational. Drivers must follow road signs, vehicle restrictions, and their own professional judgment.
- ELD functionality depends on the certified ELD hardware and providers your organization connects; we are not the ELD manufacturer unless expressly stated.
6. Acceptable use
You agree not to:
- Use the Services for any unlawful, fraudulent, or deceptive purpose, including double-brokering, identity theft, or falsifying logs or records.
- Track or monitor any person without the notice and consent required by law.
- Upload malware or content that infringes others’ rights or that you do not have the right to share.
- Attempt to gain unauthorized access to, probe, scrape, or disrupt the Services or other users’ accounts.
- Resell, sublicense, or provide the Services to third parties except as permitted by your agreement with us.
- Use the Services to build a competing product, or reverse engineer them.
7. Your data
As between you and us, you (or your organization) own the data you submit to the Services (“Customer Data”). You grant us a worldwide, limited license to host, process, transmit, and display Customer Data as needed to provide, secure, and support the Services, and to create aggregated or de-identified data that does not identify you or your organization, which we may use to improve the Services.
You are responsible for the accuracy of Customer Data and for having the rights and consents needed to provide it. Our handling of personal information is described in our Privacy Policy.
8. AI features
AI-generated outputs — such as drafted loads, suggested drivers or routes, ETAs, anomaly flags, and insights — may be incomplete or inaccurate. You are responsible for reviewing outputs before relying on them, particularly for rates, invoices, settlements, safety, and compliance decisions. Outputs do not constitute legal, tax, or regulatory advice.
9. Fees & payment
Paid plans are billed as set out in your order form or plan page. Unless stated otherwise, subscriptions renew automatically for the same term, fees are non-refundable except as required by law, and fees exclude taxes, which you are responsible for. We may suspend access for undisputed amounts more than 30 days overdue after notice.
The mobile apps are free to download. If any purchase is offered inside an app through the Apple App Store or Google Play, it is processed by that store under its terms, and you manage or cancel it through your store account settings.
10. Third-party services
The Services integrate with third-party products such as ELD and telematics providers, dashcams, load boards, accounting software, and payment processors. Your use of those products is governed by their own terms and privacy policies. We are not responsible for third-party services, and their availability may change.
11. Intellectual property & feedback
The Services, apps, software, designs, and trademarks are owned by Asritsolutions LLC or its licensors and are protected by intellectual property laws. Except for the limited rights granted in these Terms, no rights are transferred to you. If you send us feedback or suggestions, we may use them without restriction or obligation to you.
12. Suspension & termination
You may stop using the Services and request deletion of your account at any time by emailing privacy@asrit.ai, as described in our Privacy Policy. We may suspend or terminate access if you breach these Terms, if required by law, or to protect the Services or other users.
On termination, your right to use the Services ends. Sections that by their nature should survive — including data, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution — survive termination.
13. Disclaimers
To the maximum extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that location, ETA, telematics, or AI data will be accurate or complete.
14. Limitation of liability
To the maximum extent permitted by law, Asritsolutions LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from or related to the Services. Our total liability for all claims will not exceed the greater of the amounts you paid us for the Services in the 12 months before the claim or US $100. Some jurisdictions do not allow these limitations, so they may not apply to you.
15. Indemnification
You will defend, indemnify, and hold harmless Asritsolutions LLC and its affiliates, officers, and employees from any third-party claims, losses, and expenses (including reasonable attorneys’ fees) arising from your Customer Data, your violation of these Terms or applicable law, or your operation of vehicles and transportation services.
16. Governing law & disputes
These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules. Any dispute will be resolved exclusively in the state or federal courts located in the State of California, and both parties consent to their jurisdiction. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other for at least 30 days.
17. Additional terms for Apple devices
If you download the app from the Apple App Store, you and we acknowledge that:
- These Terms are between you and us only, not Apple Inc. (“Apple”). We, not Apple, are solely responsible for the app and its content.
- Your license to use the app is limited to use on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed by other accounts associated with you via Family Sharing or volume purchasing.
- We are solely responsible for providing maintenance and support for the app. Apple has no obligation to furnish any maintenance or support services.
- If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are our responsibility.
- We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to conform to any legal or regulatory requirement, and claims under consumer protection, privacy, or similar laws.
- If a third party claims that the app or your possession and use of it infringes that third party’s intellectual property rights, we, not Apple, are solely responsible for the investigation, defense, settlement, and discharge of that claim.
- You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
- You must comply with applicable third-party terms (such as your wireless carrier agreement) when using the app.
- Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
18. Additional terms for Android devices
If you download the app from Google Play, you acknowledge that these Terms are between you and us only, not Google LLC (“Google”), that your use of Google Play is also subject to the Google Play Terms of Service, and that Google is not responsible for the app, its content, maintenance, or support.
19. Changes to these Terms
We may update these Terms from time to time. We will post the updated version here with a new “Last updated” date and, for material changes, notify you by email or in the app at least 15 days before they take effect. Continued use of the Services after the effective date means you accept the updated Terms.
20. General
These Terms, together with the Privacy Policy and any order form, are the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.
21. Contact us
Questions about these Terms or app support: